HIPAA Notice
Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Effective October 12, 2026
Our duties
Alexander Naturopathic, Inc. is required by law to keep your protected health information private, to give you this notice of our legal duties and privacy practices, to follow the notice currently in effect, and to tell you if a breach compromises the privacy or security of your information.
How we may use and share your information
Treatment. We use your information to care for you and may share it with other providers treating you, such as your prescribing doctor, with your permission where the law requires it.
Payment. We use and share information to bill and get paid for the services we provide.
Health care operations. We use information to run our practice, improve care, train staff and meet quality and compliance requirements.
Service providers. We share information with business associates, such as our electronic health record and patient portal (Healthie), who perform services for us under written agreements that require them to protect it.
Appointment reminders and program messages. We may contact you about appointments, check-ins and your care.
Other uses the law permits or requires
We may share your information without your written permission when required by law; for public health and safety, including reporting abuse or preventing a serious threat; for health oversight activities; in response to a court order or lawful subpoena; for law enforcement purposes as the law allows; with coroners and funeral directors; for workers’ compensation; and for specialized government functions. California law may give your information extra protection, and we follow the stricter rule.
Uses that need your written authorization
We will ask for your written authorization before using or sharing your information for marketing, before any sale of your information, for most sharing of psychotherapy notes, and for any purpose not described in this notice. Founding cohort members are asked separately for permission to include de-identified results in outcome reports. You may revoke an authorization in writing at any time, except where we have already acted on it.
Your rights
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Get a copy of your records. Ask to see or get an electronic or paper copy of your health information. We will usually respond within 30 days and may charge a reasonable, cost-based fee.
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Ask us to correct your records. If you think information is wrong or incomplete, ask us in writing to correct it. If we say no, we will explain why in writing.
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Ask for confidential communications. Ask us to contact you a certain way or at a certain address. We will agree to reasonable requests.
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Ask us to limit what we use or share. We aren’t required to agree, except that if you pay for a service in full out of pocket, you can ask us not to share it with your health insurer.
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Get a list of disclosures. Ask for a list of the times we shared your information in the six years before your request, with certain exceptions.
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Get a paper copy of this notice at any time, even if you agreed to receive it electronically.
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Choose someone to act for you, such as a person with your medical power of attorney or a legal guardian.
Changes to this notice
We can change this notice, and the changes will apply to all information we hold. The current notice is posted on this website with its effective date, and a copy is available at our office and in the patient portal.
Complaints
If you believe your privacy rights have been violated, you can file a complaint with us using the contact information below, or with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/complaints. We will not retaliate against you for filing a complaint.
Privacy contact
Lowell Alexander, ND, Privacy Officer
Alexander Naturopathic, Inc. ·